Fair & transparent.

1. Digital nature of the service

Horaskope sells digital credits that are consumed instantly each time you ask a question. Because credits are delivered to your account immediately on payment, refunds are limited as set out below.

2. Refund eligibility

• Failed transactions: If your card or UPI is debited but credits are not added within 24 hours, we will refund the amount in full to the original payment method within 5–7 business days.
• Duplicate charges: Accidental duplicate purchases are fully refundable on request within 7 days.
• Unused credits: If you have not used any credits from a pack, you may request a full refund within 48 hours of purchase.
• Partially used packs: Refundable on a pro-rata basis only at our discretion, minus a 10% processing fee.
• Expired credits: Non-refundable.

3. Non-refundable

• Dissatisfaction with the content of an astrology reading (the service is for entertainment & guidance — outcomes are not guaranteed).
• Credits used in violation of our Terms of Service.

4. How to request a refund

Email hello@horaskope.com with the subject "Refund Request" and include:

• Registered email on your Horaskope account
• Razorpay order/payment ID
• Reason for the request

5. Processing time

Approved refunds are initiated within 3 business days. Razorpay typically credits the original payment method within 5–7 business days for cards, 1–3 business days for UPI/wallets. Bank turnaround may vary.

6. Cancellation

You can close your Horaskope account anytime from your profile. There are no recurring subscriptions — there is nothing to cancel for billing purposes.

7. Contact

Elicals Edge Private Limited, 3rd Floor, Orchid Centre, Near IILM Institute, Sec 53, DLF QE, Gurgaon, Haryana, 122002.
Email: hello@horaskope.com